Specialist Financial Compensation

Trusted Specialists in Financial Compensation Claims

Consumer Savings Network (CSN) has successfully won compensation claims for thousands of clients since 2014. We manage all aspects of your claim from researching and writing up an appropriate complaint to securing your payout.

We believe in getting justice and fair compensation for our clients and work on a No Win No Fee basis on all cases we work until completion. Consumer Savings Network is authorised and regulated by the Financial Conduct Authority.

Hands signing financial paperwork at a desk

2014

Founded

£30M+

Won for Clients

FCA

Authorised & Regulated

1999+

Claims Dating Back To

Active Focus · St. James's Place

A high volume of complaints regarding ongoing advice charges.

If you invested with a platform investment group like St. James's Place, Quilter or OpenWork in the last 10 years, you could be due compensation — even if your investment or pension pot is doing well.

We look forward to helping with your financial claim related issue.

£426M

Set aside by St James's Place alone to pay back to clients who have been mis-charged these fees.

Check for free if you qualify. There are no upfront costs and no obligation to proceed.

Free SJP Claim Check

Consumer Savings Network is a claims management company. You do not need to use a claims management company to make your complaint and if your complaint is not successful you can refer to the Financial Ombudsman Service for free. When your case is completed we will charge a fee of up to 30% plus VAT of the funds you receive.

Areas of Practice

Four specialist claim pathways.

Each claim is investigated individually. Documents lost? No problem — we trace the history and build the case on your behalf, from initial enquiry through to settlement.

Two professionals reviewing finance documents on a tablet

Mis-Sold Car Finance

Consumer Savings Network is authorised and regulated by the Financial Conduct Authority and has acted on car finance and PCP claims since 2014. Please note the current FCA position on motor finance claims below.

Important Update — Motor Finance Claims: The latest update from the FCA, as of 6 June 2026, is that its proposed scheme for car finance compensation has been legally challenged. Payouts that were supposed to begin this year will be delayed until the challenge is resolved.

Until we have further clarity on the issue, we will not be processing any new car finance compensation complaints until further notice. For more information and updates regarding the car finance redress scheme, and how to complain yourself, please visit fca.org.uk/consumers/car-finance-complaints.

We are closely monitoring the situation and will update this page as soon as more information becomes available.

Read the latest FCA update

II.

Mis-Sold Investments

Advised to invest your savings and lost money or just broke even? You may have a Mis-sold Investment and be due compensation. Bank Advisers and IFAs often mis-advised investments — including Investment Bonds, ISA's, OEICS and Portfolio Accounts — by not properly considering your circumstances.

We can claim back compensation for old investments too, dating back as far as 1999.

Free Mis-Sold Investment Check

III.

Mis-Sold Pension Transfers

If you were advised to move your Company Defined Benefit Pension into a SIPP or private pension, you may have lost out on valuable benefits which could adversely affect your pension income in retirement. £10,000s could be at stake.

In most cases, a mis-sold pension is due to the loss of benefits, the high risk and/or the high service charges. Let us check if your pension transfer lost you money. If so, we can claim compensation for the loss of value plus 8% compensatory interest.

Free Mis-Sold Pensions Check

IV.

FSAVC

Were you advised to take out a Free Standing Additional Voluntary Contribution Scheme (FSAVC)?

If you had an occupational pension scheme and were persuaded into taking a Free Standing Additional Value Contribution scheme, you may have been poorly advised and due compensation plus 8% interest. This is because you could have made the same contributions for less through your pension provider.

Free FSAVC Check

The CSN Promise

What you can expect from us.

No Paperwork,
No Problem

Over the years, documents can get lost or destroyed. All we need are a few basic details like the name of the Bank or IFA who provided the advice and we'll find out the rest. We do the research for you, so you can just relax.

ii.

No Up Front
Costs

Only pay if we win. This payment structure removes upfront costs and encourages us to work harder for your success. It's a win-win situation for you and Consumer Savings Network.

iii.

High Success
Rate

High overall success rate for compensation claims made for our clients on cases where the claim is valid and the client's statement of truth is accurate.

Client Words

Happy customers.

★ ★ ★ ★ ★

The excellent service I received was far better than the 5 star experience I could mark. A special mention must go to Ron Amoore whose detailed information and follow up phone calls gave me all the satisfaction I needed that I was in safe hands. First class service from a first class company — Consumer Savings Network gets a 10 — 10 from me and I would gladly advise anyone to use this company. From a fully satisfied customer.

Mrs H Clark

Trustpilot

My husband and I came across Consumer Savings Network purely by chance. Over the last two years, Ron and his team have pursued our case regarding a mis-sold investment dating back to 2006. We had considered our loss of over £14,000 as "just one of those things" — however due to the highly skilled knowledge and relentless persistence of the team at CSN, yesterday we received a compensation payment of over £15,000. A million thanks Ron.

June Mallinder

Google

I can't thank Ron enough for getting my money back from mis-sold investments after fighting with the bank for 15 years. They kept telling me I had never had an investment with them. Well thank God for Ron who was persistent in my investigation and got me back a whopping £40,000 — this will make such a great difference to my life. Ron, you were fantastic, kept me well informed at every step and never gave up. Excellent company.

Helen Binning