In March, 2020, we secured a refund for Mr Evans on behalf of his late father who was advised to increase his investment stake with Abbey when he was in his mid 80’s and in declining health. If you have grant of probate or power of attorney and your late parent did not previously make a formal complaint, we can look into the circumstances and perhaps make a claim on their behalf. Mr Evans emailed us with these kind words” My claim was handled by Ron Amoore who was very helpful and efficient. He secured a payout beyond what I thought possible, over £134,000.”