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So far springtide has created 13 blog entries.
3 03, 2015

Lloyds admits shortcomings in handling PPI complaints.

Lloyds has admitted shortcomings in the handling of complaints at a centre set up to deal with PPI mis-selling. June 11 2013 BBC News It comes as an undercover reporter at the Times said staff at one of the bank’s complaints handling centres had been taught to “play the system”. The reporter said he was [...]

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